RETURN & REFUND POLICY

  1. This Return and Refund Policy is only applicable to Sasina Fashions Products.
  1. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by email sfosadm@gmail.com to report on the products within 24 hours of receiving the goods. Please allow up to 5 working days for your inquiry to be processed.
  1. Return/Refund of the item can be arranged under the following reasons:
  2. If the item delivered is in damaged or defective condition; or
  3. If the item is missing; or
  4. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to the Sasina Fashions warehouse address.
  5. The refund will be paid with the return shipping cost if the fault from us.
  6. The refund will be arranged in 2 types:
  7. If the refund amount less than RM100 by including the return shipping cost the refund amount will be refunded into your Sasina Wallet, whereby the customer can claim the Sasina Wallet balance on their next purchase;
  8. If the refund amount more than RM100 by including the return shipping cost the refund amount will be refunded directly to the customer respective bank account.

 

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